Customer service & CRM · TikTok Shop

Claims & Disputes for TikTok Shop

Claims & Disputes built for TikTok Shop

A-to-z guarantee claims, chargebacks, cases and disputes handled quickly and documented properly. On TikTok Shop, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. Social commerce built into TikTok — sell through short videos, LIVE shopping and creators.

Shoppable video and LIVE selling
Affiliate creator programme
GMV Max and video shopping ads
Strict shipping and performance standards

What’s included for TikTok Shop

Delivered by our customer service & crm team, tailored to TikTok Shop.

Claim and case monitoring

Evidence collection

Response drafting

Chargeback representation

Outcome tracking

Prevention recommendations

How it works

How we deliver claims & disputes on TikTok Shop

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Claims & Disputes for TikTok Shop — pricing

Starter

1 account, weekly checks

£149

per month · excl. VAT

Claim and case monitoring
Evidence collection
Response drafting
Monthly report

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £149/mo (excl. VAT): Starter £149 per month, Growth £349 per month, Enterprise £695 per month. Custom quotes are available for larger catalogues and multiple channels.