Customer service & CRM · Walmart Marketplace

Customer Support for Walmart Marketplace

Customer Support built for Walmart Marketplace

Friendly, fast customer support across marketplace messages, email, live chat and phone. On Walmart Marketplace, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. The second-largest US marketplace, with growing access for international sellers.

Application-based onboarding
Walmart Fulfillment Services (WFS)
Walmart Connect advertising
Item and seller performance scores

What’s included for Walmart Marketplace

Delivered by our customer service & crm team, tailored to Walmart Marketplace.

Inbox and message handling

Live chat cover

Phone support (optional)

Macros and knowledge base

Escalation rules

Weekly support report

How it works

How we deliver customer support on Walmart Marketplace

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Customer Support for Walmart Marketplace — pricing

Starter

Up to 300 tickets / month, weekdays

£299

per month · excl. VAT

Inbox and message handling
Live chat cover
Phone support (optional)
12h response target

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £299/mo (excl. VAT): Starter £299 per month, Growth £649 per month, Enterprise £1,295 per month. Custom quotes are available for larger catalogues and multiple channels.