Reviews Management built for eMAG
Policy-compliant review requests, feedback monitoring and responses that build trust and ratings. On eMAG, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. The leading marketplace in South-Eastern Europe.
- Fulfilment by eMAG
- Local-language listings
- Fast-growing region
- Electronics and home strength
What’s included for eMAG
Delivered by our customer service & crm team, tailored to eMAG.
Compliant review-request set-up
Feedback and review monitoring
Public responses
Policy-violation removal requests
Root-cause reporting
Rating trend report
How it works
How we deliver reviews management on eMAG
- 01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
- 02 Respond
Agreed response times across email, chat, messages and phone.
- 03 Resolve
Returns, claims and disputes handled within policy and logged.
- 04 Improve
Monthly insight report on contact reasons, sentiment and product issues.
Pricing
Reviews Management for eMAG — pricing
Starter
1 account, weekly checks
£149
per month · excl. VAT
- Compliant review-request set-up
- Feedback and review monitoring
- Public responses
- Monthly report
Growth
1 account, daily checks
£349
per month · excl. VAT
- Compliant review-request set-up
- Feedback and review monitoring
- Public responses
- Policy-violation removal requests
- Root-cause reporting
- 24h alert response
Enterprise
Up to 3 accounts, daily checks
£695
per month · excl. VAT
- Compliant review-request set-up
- Feedback and review monitoring
- Public responses
- Policy-violation removal requests
- Root-cause reporting
- Rating trend report
- Same-day response + quarterly audit
All prices are in GBP and exclude VAT at 20%.
Need something different? Ask for a custom quoteFrequently asked questions
Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.
Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.
We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.
We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.
Plans start from £149/mo (excl. VAT): Starter £149 per month, Growth £349 per month, Enterprise £695 per month. Custom quotes are available for larger catalogues and multiple channels.