Customer service & CRM · ASOS (brand & boutique partners)

Claims & Disputes for ASOS (brand & boutique partners)

Claims & Disputes built for ASOS (brand & boutique partners)

A-to-z guarantee claims, chargebacks, cases and disputes handled quickly and documented properly. On ASOS (brand & boutique partners), our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. Selected brands, boutiques and vintage sellers trade on ASOS.com through partner programmes.

Boutique and vintage sellers moved onto ASOS.com in 2025
Partner-fulfilled and wholesale models
Strict brand and content standards
Young fashion-led audience

What’s included for ASOS (brand & boutique partners)

Delivered by our customer service & crm team, tailored to ASOS (brand & boutique partners).

Claim and case monitoring

Evidence collection

Response drafting

Chargeback representation

Outcome tracking

Prevention recommendations

How it works

How we deliver claims & disputes on ASOS (brand & boutique partners)

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Claims & Disputes for ASOS (brand & boutique partners) — pricing

Starter

1 account, weekly checks

£149

per month · excl. VAT

Claim and case monitoring
Evidence collection
Response drafting
Monthly report

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £149/mo (excl. VAT): Starter £149 per month, Growth £349 per month, Enterprise £695 per month. Custom quotes are available for larger catalogues and multiple channels.