Claims & Disputes built for Lazada
A-to-z guarantee claims, chargebacks, cases and disputes handled quickly and documented properly. On Lazada, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. A leading South-East Asian marketplace with a cross-border programme (LazGlobal).
- Cross-border selling programme
- LazMall for brands
- Six markets
- Mobile-first shoppers
What’s included for Lazada
Delivered by our customer service & crm team, tailored to Lazada.
Claim and case monitoring
Evidence collection
Response drafting
Chargeback representation
Outcome tracking
Prevention recommendations
How it works
How we deliver claims & disputes on Lazada
- 01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
- 02 Respond
Agreed response times across email, chat, messages and phone.
- 03 Resolve
Returns, claims and disputes handled within policy and logged.
- 04 Improve
Monthly insight report on contact reasons, sentiment and product issues.
Pricing
Claims & Disputes for Lazada — pricing
Starter
1 account, weekly checks
£149
per month · excl. VAT
- Claim and case monitoring
- Evidence collection
- Response drafting
- Monthly report
Growth
1 account, daily checks
£349
per month · excl. VAT
- Claim and case monitoring
- Evidence collection
- Response drafting
- Chargeback representation
- Outcome tracking
- 24h alert response
Enterprise
Up to 3 accounts, daily checks
£695
per month · excl. VAT
- Claim and case monitoring
- Evidence collection
- Response drafting
- Chargeback representation
- Outcome tracking
- Prevention recommendations
- Same-day response + quarterly audit
All prices are in GBP and exclude VAT at 20%.
Need something different? Ask for a custom quoteFrequently asked questions
Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.
Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.
We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.
We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.
Plans start from £149/mo (excl. VAT): Starter £149 per month, Growth £349 per month, Enterprise £695 per month. Custom quotes are available for larger catalogues and multiple channels.