Customer service & CRM · Shopware

Loyalty Programmes for Shopware

Loyalty Programmes built for Shopware

Points, referrals, subscriptions and VIP tiers that turn first-time buyers into repeat customers. On Shopware, our customer service & crm specialists adapt the work to how the platform operates — its rules, search, customers and fees — so your store performs. A leading German commerce platform with strong B2B and experience features.

Open source and cloud editions
Strong DACH presence
Rule builder and flows
B2B components

What’s included for Shopware

Delivered by our customer service & crm team, tailored to Shopware.

Programme strategy

App selection and set-up

Rewards and tier design

Referral scheme

Email integration

Retention reporting

How it works

How we deliver loyalty programmes on Shopware

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Loyalty Programmes for Shopware — pricing

Starter

Small scope

from £495

one-off · excl. VAT

Programme strategy
App selection and set-up
Rewards and tier design
1 revision round

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £495 (excl. VAT): Starter from £495 one-off, Growth from £1,195 one-off, Enterprise from £2,495 one-off. Custom quotes are available for larger catalogues and multiple channels.