Customer service & CRM

Loyalty & Retention Programmes

Expert loyalty programmes for UK sellers

Points, referrals, subscriptions and VIP tiers that turn first-time buyers into repeat customers. Response times, feedback scores and claim rates feed directly into marketplace rankings. Our trained support agents answer customers in your brand voice, resolve disputes fairly and turn happy buyers into reviews and repeat customers.

Programme strategy
App selection and set-up
Rewards and tier design
Referral scheme

Choose your marketplace or platform

Loyalty Programmes is available on 13 channels. Select one to see what’s included and how we adapt it.

Shopify. Loyalty Programmes for Shopify: The most popular hosted e-commerce platform for D2C brands, with a huge app ecosystem.

View service & pricing

Loyalty Programmes that delivers measurable results

<12h

Target first response on marketplace messages

7 days

Cover available on higher tiers

100%

Conversations logged and reportable

What’s included in loyalty programmes

Scope depends on your plan — see the pricing tiers below.

Programme strategy

App selection and set-up

Rewards and tier design

Referral scheme

Email integration

Retention reporting

How it works

Our loyalty programmes process

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Loyalty Programmes pricing

Choose a plan or ask for a custom quote. Prices in GBP, excluding VAT.

Starter

Small scope

from £495

one-off · excl. VAT

Programme strategy
App selection and set-up
Rewards and tier design
1 revision round

Choose Starter

Available for 13 marketplaces and platforms, including:

“Farioxa provides excellent support for our e-commerce business. We appreciate their practical approach and the attention they give our brand.”

Best Deal

Read all 22 client reviews

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Monthly tiers based on expected volume, with a per-ticket rate above your allowance. See the pricing section below.