Customer service & CRM

CRM & Helpdesk Set-up

Expert crm set-up for UK sellers

Helpdesk and CRM tools set up so every conversation, order and customer is in one place. Response times, feedback scores and claim rates feed directly into marketplace rankings. Our trained support agents answer customers in your brand voice, resolve disputes fairly and turn happy buyers into reviews and repeat customers.

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)
Channel and inbox connections
Automations and tags
Templates and macros

Choose your marketplace or platform

CRM Set-up is available on 86 channels. Select one to see what’s included and how we adapt it.

Amazon UK. CRM Set-up for Amazon UK: The UK’s largest online marketplace, with Prime shoppers, FBA logistics and a powerful advertising platform.

View service & pricing

CRM Set-up that delivers measurable results

<12h

Target first response on marketplace messages

7 days

Cover available on higher tiers

100%

Conversations logged and reportable

What’s included in crm set-up

Scope depends on your plan — see the pricing tiers below.

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)

Channel and inbox connections

Automations and tags

Templates and macros

Customer data sync

Team training

How it works

Our crm set-up process

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

CRM Set-up pricing

Choose a plan or ask for a custom quote. Prices in GBP, excluding VAT.

Starter

1 channel / site

£395

one-off · excl. VAT

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)
Channel and inbox connections
Automations and tags
Set-up and documentation

Choose Starter

Available for 86 marketplaces and platforms, including:

“Farioxa provides a connected approach to managing our online business. Their professional support helps us organise priorities and consider opportunities.”

RU International Group

Read all 22 client reviews

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Monthly tiers based on expected volume, with a per-ticket rate above your allowance. See the pricing section below.