Operations & fulfilment

Returns & Refunds Management

Expert returns management for UK sellers

Returns policies, processing and refunds handled consistently — with reasons tracked so problems get fixed. Stock-outs, late shipments and messy returns quietly destroy marketplace performance. We plan inventory, coordinate prep, 3PLs and carriers, keep prices competitive and sync listings across every channel you sell on.

Returns policy set-up
Return authorisation handling
Refund processing
Returned-stock grading

Choose your marketplace or platform

Returns Management is available on 86 channels. Select one to see what’s included and how we adapt it.

Amazon UK. Returns Management for Amazon UK: The UK’s largest online marketplace, with Prime shoppers, FBA logistics and a powerful advertising platform.

View service & pricing

Returns Management that delivers measurable results

Daily

Stock and order exception checks

Multichannel tools we work with

Carrier, 3PL and prep network

What’s included in returns management

Scope depends on your plan — see the pricing tiers below.

Returns policy set-up

Return authorisation handling

Refund processing

Returned-stock grading

Return-reason analysis

Monthly returns report

How it works

Our returns management process

01 Map
Document your current stock flow, suppliers, warehouses, carriers and tools.
02 Plan
Reorder points, fulfilment model and shipping rules designed for each channel.
03 Run
Daily operations, shipments and exceptions handled by your operations manager.
04 Review
Monthly review of stock health, fulfilment costs and delivery performance.

Pricing

Returns Management pricing

Choose a plan or ask for a custom quote. Prices in GBP, excluding VAT.

Starter

Up to 100 orders / week or 100 SKUs

£249

per month · excl. VAT

Returns policy set-up
Return authorisation handling
Refund processing
Weekly report

Choose Starter

Available for 86 marketplaces and platforms, including:

“Farioxa is a supportive team that takes our business needs seriously. We value their ongoing involvement and open communication.”

Stars Supermart Inc

Read all 22 client reviews

Frequently asked questions

It depends on your product size, margin, velocity and the delivery promise your marketplaces and website rewards. We model the cost of each option and recommend one in writing.

Yes. We coordinate with your current partners, and can introduce vetted UK prep centres, 3PLs and carriers if you need them.

Linnworks, ChannelAdvisor, Sellbrite, Veeqo, Brightpearl and similar tools, as well as native marketplace integrations.

Yes. We set clear returns rules, process return requests and claims, and report on return reasons so product issues get fixed.

Yes. Most clients start with a one-off setup and then move to a monthly retainer for ongoing operations.