Operations & fulfilment · Not On The High Street

Returns Management for Not On The High Street

Returns Management built for Not On The High Street

Returns policies, processing and refunds handled consistently — with reasons tracked so problems get fixed. On Not On The High Street, our operations & fulfilment specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. A curated UK marketplace for independent, personalised and gift-led small businesses.

Curated, application-based
Gifting and personalisation focus
Strong Christmas and occasion peaks
Premium positioning

What’s included for Not On The High Street

Delivered by our operations & fulfilment team, tailored to Not On The High Street.

Returns policy set-up

Return authorisation handling

Refund processing

Returned-stock grading

Return-reason analysis

Monthly returns report

How it works

How we deliver returns management on Not On The High Street

01 Map
Document your current stock flow, suppliers, warehouses, carriers and tools.
02 Plan
Reorder points, fulfilment model and shipping rules designed for each channel.
03 Run
Daily operations, shipments and exceptions handled by your operations manager.
04 Review
Monthly review of stock health, fulfilment costs and delivery performance.

Pricing

Returns Management for Not On The High Street — pricing

Starter

Up to 100 orders / week or 100 SKUs

£249

per month · excl. VAT

Returns policy set-up
Return authorisation handling
Refund processing
Weekly report

Choose Starter

Frequently asked questions

It depends on your product size, margin, velocity and the delivery promise Not On The High Street rewards. We model the cost of each option and recommend one in writing.

Yes. We coordinate with your current partners, and can introduce vetted UK prep centres, 3PLs and carriers if you need them.

Linnworks, ChannelAdvisor, Sellbrite, Veeqo, Brightpearl and similar tools, as well as native marketplace integrations.

Yes. We set clear returns rules, process return requests and claims, and report on return reasons so product issues get fixed.

Plans start from £249/mo (excl. VAT): Starter £249 per month, Growth £495 per month, Enterprise £995 per month. Custom quotes are available for larger catalogues and multiple channels.