Customer service & CRM · Rakuten

Reviews Management for Rakuten

Reviews Management built for Rakuten

Policy-compliant review requests, feedback monitoring and responses that build trust and ratings. On Rakuten, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. Japan’s major home-grown marketplace, where each seller runs a branded shop.

Shop-style storefronts
Japanese localisation essential
Loyalty-points ecosystem
Local partner usually needed

What’s included for Rakuten

Delivered by our customer service & crm team, tailored to Rakuten.

Compliant review-request set-up

Feedback and review monitoring

Public responses

Policy-violation removal requests

Root-cause reporting

Rating trend report

How it works

How we deliver reviews management on Rakuten

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Reviews Management for Rakuten — pricing

Starter

1 account, weekly checks

£149

per month · excl. VAT

Compliant review-request set-up
Feedback and review monitoring
Public responses
Monthly report

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £149/mo (excl. VAT): Starter £149 per month, Growth £349 per month, Enterprise £695 per month. Custom quotes are available for larger catalogues and multiple channels.